Refund policy

1. Digital purchases

UNFAZED products are delivered digitally. A downloaded copy cannot be returned like a physical item, so we do not offer voluntary returns or refunds, including for a change of mind or selecting the wrong product. Refunds required by applicable law remain available.

Before purchasing, review the product description, supported operating systems, plugin formats and host requirements. Contact support before ordering if you are unsure whether a product meets your needs.

2. Product and payment support

If a plugin does not arrive, cannot be installed on a supported system or fails to work as described, contact UNFAZED at support@unfazed.audio. Include the product name, purchase email and order reference. For a technical problem, include the operating system, plugin and host versions, plus what happened.

Payments are handled through Stripe. The transaction terms and payment-support details shown at checkout and on your receipt also apply. A request for technical help does not waive a withdrawal right, legal remedy or deadline available to you.

3. Withdrawal from a digital purchase

EU consumers generally have a 14-day withdrawal period for an online contract. For digital content supplied without a physical medium, that right may end after supply begins only when the legally required express consent, acknowledgment of the loss of the right and confirmation have been obtained.

Payment, gaining account access or simply seeing this page is not a substitute for that consent process. If the required conditions are not met, applicable withdrawal rights remain. Other countries may provide additional rights.

When a statutory withdrawal refund is due, the applicable legal deadline and payment rules apply. See the EU explanation of withdrawal rights.

4. Your statutory rights

This policy does not exclude remedies for digital content that is not delivered, is faulty or does not match its description. Where applicable law requires a correction, price reduction or termination with reimbursement, those rights remain available.

For faulty or misdescribed software, the usual first remedy is to have the issue corrected. A price reduction or refund may become due if the issue cannot be resolved as required by law; some circumstances allow an immediate remedy. Required support and updates remain subject to the contract and applicable law. Read the EU guidance on digital-content guarantees.

5. Refunds and product access

A full refund ends access to the related paid product: further downloads, activations and license renewals are blocked. An unresolved payment dispute pauses those actions while it is investigated. If the dispute is resolved in the customer’s favor with the payment reversed, that paid access ends; if the payment is retained and access is otherwise valid, the pause is lifted. An already-issued offline activation may remain usable until its expiry or until HUB receives the changed access status.

A partial refund does not by itself cancel the entire license. Free ALIGN access is separate from a RESO payment, including when both products were obtained together: a refund or dispute concerning RESO does not revoke that free ALIGN license. These changes do not erase the purchase record or prevent you from contacting support, and remain subject to your applicable rights.