UNFAZED / SUPPORT
LET’S
SORT IT.
CONTACT UNFAZED
support@unfazed.audioFor product and account support, purchase questions and privacy requests.
A FEW USEFUL ANSWERS
BEFORE THE
BACK-AND-FORTH.
Start here.
My Mac won’t open HUB. What do I do?
Check the system requirements and follow the installation guide. If HUB still won’t open, contact support with your macOS version and the exact message you see.
How do I get my plugins?
Get ALIGN free on this website, then download UNFAZED HUB and sign in with the same email address. If you’ve purchased a plugin, use your checkout email. Confirm the sign-in email and your products appear in your library automatically. HUB handles downloading and installing your plugins. Choose Activate in HUB on the computer you want to use.
How do I sign in?
Use your email address and confirm the sign-in email. If you purchased a plugin, use the email from checkout. No password to remember. UNFAZED HUB uses the same account.
Which systems are supported?
macOS [Apple Silicon] & Linux. Each product page lists its system requirements and plugin formats.
Do you support Windows?
No. UNFAZED plugins support macOS [Apple Silicon] and Linux. A Windows version is not planned.
Do you support Pro Tools or AAX?
No. We do not offer an AAX version. Check each product page for its supported formats.
Do you offer refunds?
We do not offer change-of-mind refunds on digital purchases. This does not affect your statutory rights. Review the product description and system requirements before purchasing, and contact support if you are unsure. The refund policy linked below explains the details.
What should I include in a support message?
The product and version, your operating system, your DAW and version, and the steps that led to the problem. Include your order reference if it concerns a purchase. Keep passwords, sign-in links and complete card details out of the message.